Shipping Policy

Thank you for visiting and shopping at Vivamaxra. We are committed to delivering your order accurately, securely, and on time.

Order Processing

All orders are processed within 1–3 business days (Monday to Friday), excluding weekends and public holidays.

Once your order is confirmed, our fulfillment team carefully prepares and packages your items to ensure they arrive in perfect condition.

Shipping Time

• Standard Shipping: 7–12 business days — $4.99

Shipping times are estimated and may vary due to weather conditions, holidays, or carrier delays.

Shipping Details

• Order Cut-Off Time: 5:00 PM (Eastern Time)
• Processing Time: 1–3 business days
• Transit Time: 7–12 business days
• Shipping Area: United States only

Orders placed after the daily cut-off time will be processed on the next business day.

Shipping Carriers

We work with trusted carriers to ensure reliable delivery, including:

• USPS
• FedEx
• UPS

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
Tracking updates may take up to 24 hours to appear.

Address Accuracy

Please ensure your shipping information is correct before placing an order.
We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Order Changes or Cancellation

If you need to modify or cancel your order, please contact us as soon as possible.
Once an order has been processed, changes may not be possible.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at:
support@vivamaxra.com

We will work with the carrier to resolve the issue or arrange a replacement if necessary.

Returns & Exchanges

For full details on returns and exchanges, please refer to our Refund Policy page.

Contact Information

Head Office Address:

980 N Federal Hwy Suite 304, Boca Raton, FL 33432

Warehouse & Logistics Center:
3955 Central Ave
Chino, CA 91710
United States

Email: support@vivamaxra.com
Phone: +1 (561) -220-5998