Refund and Return Policy
Refund Policy
At Vivamaxra, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Be in the original packaging
- Include all tags (if applicable)
- Be accompanied by proof of purchase or receipt
To start a return, please contact us at:
support@vivamaxra.com
If your return is approved, we will provide further instructions, including return shipping details.
Return Address (Warehouse & Logistics Center):
3955 Central Ave
Chino, CA 91710
United States
Items returned without prior authorization will not be accepted.
Damages and Issues
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Custom or personalized products
- Hazardous materials or flammable items
- Sale or clearance items (if applicable)
- Gift cards
If you are unsure whether your item is eligible, please contact us.
Exchanges
The fastest way to exchange an item is to return the original item first. Once the return is approved, you can place a new order.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed within 10 business days to your original payment method.
Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us.
Contact Us
Head Office Address:
980 N Federal Hwy Suite 304, Boca Raton, FL 33432
Warehouse & Logistics Center:
3955 Central Ave
Chino, CA 91710
United States
Email: support@vivamaxra.com
Phone: +1 (561) -220-5998